Skip to content
Client Rights
Client Rights &
Appeal Information
Dependable Diamond Transportation is committed to transparency, dignity, and the full protection of every client's rights under California law.
APPEALS INFORMATION
APPEALS & COMPLAINTS RESOURCES
California Department of Developmental Services
YOUR RIGHTS AS A CLIENT
RIGHT TO SAFE, DIGNIFIED SERVICE
You have the right to be transported with care, respect, and full consideration of your physical and developmental needs at all times.
RIGHT TO INFORMATION
You have the right to receive clear information about the services provided, schedules, and any decisions affecting your transportation.
RIGHT TO PRIVACY & CONFIDENTIALITY
Your personal and medical information is protected under HIPAA. We will never share your information without your consent except as required by law.
RIGHT TO FILE A COMPLAINT
You have the right to raise concerns or file a complaint about services without fear of retaliation, discrimination, or reduction in services.
RIGHT TO APPEAL
If you disagree with a regional center decision affecting your services, you have the right to request an appeal through the DDS formal process.
RIGHT TO ACCESSIBLE TRANSPORTATION
Clients requiring wheelchair-accessible vehicles are entitled to ADA-compliant transport with secure tie-down systems and trained operators.
HOW THE APPEALS PROCESS WORKS
RECEIVE A NOTICE OF ACTION (NOA)
Your regional center will send you a Notice of Action (NOA) when a decision is made about your services or eligibility that you may disagree with. You have 60 days from receipt of the NOA to file an appeal.
SUBMIT AN APPEAL REQUEST (DS 1821)
Complete the DDS Appeal Request form (DS 1821) and submit it to DDS by mail, email at appealrequest@dds.ca.gov, or through the DDS online appeals portal. DDS will notify your regional center.
INFORMAL MEETING
Your regional center must hold an informal meeting within 10 days of your appeal request to attempt resolution. You may bring a representative or advocate.
MEDIATION (OPTIONAL)
If unresolved, an independent mediator not affiliated with the regional center or DDS can help both parties reach an agreement. Mediation must be held within 30 days.
FAIR HEARING
If still unresolved, a Hearing Officer independent of both parties will conduct a formal hearing within 50 days and issue a binding decision within 80 days of the original appeal.
QUESTIONS ABOUT YOUR SERVICE?
Our team is available to address any concerns about your transportation experience.